Terms & Conditions

Updated the 11th of August, 2019

Coinoco.me services are provided by Coinoco Spain. Coinoco IS NOT A FINANCIAL SERVICES PROVIDER. This is a contract between you and Coinoco. By signing up to use an account through coinoco.me, or any associated websites, you agree that you have read, understood, and accept all of the terms and conditions contained in this Agreement, as well as our Privacy Policy.

1. Basic Coinoco Services.

1.1. Eligibility. To be eligible to use the Coinoco Services you must be at least 18 years old.

1.2. Coinoco Services. The services Coinoco provides are buying Bitcoin, a type of cryptocurrency. To buy Bitcoin at Coinoco you need to create an account. If you create an account at Coinoco you will be asked to provide some basic data about yourself (name, surname, age, country, address, province / state, postal code, e-mail and Bitcoin wallet address). Keep in mind that Coinoco keeps track of and approves every transaction made at coinoco.me, by accepting this Agreement you understand that we may have to ask you to prove your identity at any point in the process if we find it necessary.

2. Creating a Coinoco Account.

2.1. Registration of a Coinoco Account. In order to use any of the Coinoco Services, you must register by providing your name, an e-mail address, password, your full address and you must read and accept this Agreement. Coinoco may, in our sole discretion, refuse to allow you to establish a Coinoco Account, or limit the number of Coinoco Accounts that a single user may establish and maintain at any time.

2.2. Identity Verification. In order to use certain features or if we find it necessary, you may be required to provide Coinoco with certain personal information, including, but not limited to, your name, address, telephone number, e-mail address, date of birth, taxpayer identification number, government identification number, and information regarding your bank account (e.g., financial institution, account type, routing number, and account number). In submitting this or any other personal information as may be required, you verify that the information is accurate and authentic, and you agree to update Coinoco if any information changes. You hereby authorize Coinoco to, directly or through third parties make any inquiries we consider necessary to verify your identity and/or protect against fraud, including to query identity information contained in public reports (e.g., your name, address, past addresses, or date of birth), to query account information associated with your linked bank account (e.g., name or account balance), and to take action we reasonably deem necessary based on the results of such inquiries and reports. You further authorize any and all third parties to which such inquiries or requests may be directed to fully respond to such inquiries or requests.

3. Conversion Services.

3.1. In General. Eligible users in certain jurisdictions may buy supported Digital Currency through the Conversion Services. The Conversion Services are subject to the Coinoco "Conversion Rate" for the given transaction. "Conversion Rate" means the price of a given supported Digital Currency amount in terms of Fiat Currency or other Digital Currency as quoted on the Coinoco Site. The Conversion Rate is stated either as a "Buy Price", which is the price in terms of Fiat Currency or Digital Currency at which you may buy supported Digital Currency to Coinoco. You acknowledge that Coinoco may add a margin or “spread” to the quoted Conversion Rate. You agree, as a condition of using any Coinoco Conversion Services, to accept the Conversion Rate as the sole conversion metric. Coinoco reserves the right to delay any Conversion Service transaction if it perceives a risk of fraud or illegal activity. Coinoco does not guarantee the availability of its Conversion Service, and the act of purchasing supported Digital Currency from Coinoco does not result in a guarantee that you may sell your supported Digital Currency to Coinoco.

3.2. Purchase Transactions. You may purchase supported Digital Currency by credit or debit card. You authorize Coinoco to initiate debits from your selected payment method(s) in settlement of purchase transactions. A Conversion Fee (defined below) applies to all purchase transactions. Although Coinoco will attempt to deliver supported Digital Currency to you as promptly as possible, funds may be debited from your selected payment method before Digital Currency is delivered to your wallet. We will make best efforts to fulfill all transactions, but in the rare circumstance where Coinoco cannot fulfill your purchase order, we will notify you and seek your approval to fulfill the purchase order at the contemporaneous Buy Price Conversion Rate. To secure the performance of your obligations under this Agreement, you grant to Coinoco a lien on and security interest in and to the balances in your account. In order to increase security and protect ourselves from fraud, we may ask you to introduce your card details with the solely purpose of verifying the authenticity of your credit/debit card before performing any kind of transaction, this process is only for security measures and will not debit your account at any point - you may then, and only if your card is validated, have to reintroduce your card details in a further step for the transaction to be initialized.

3.3. Conversion Fees. Each Conversion Service transaction is subject to a fee (a "Conversion Fee"). The applicable Conversion Fee is displayed to you on the Coinoco Site prior to you completing a Conversion Service transaction. Coinoco will not process a conversion transaction if the Conversion Fee and any other associated fees, such as wire transfer fees, would exceed the value of your transaction. Payments using other methods not described below, such as wire (if permitted), are subject to different transaction fees disclosed to you before you authorize the transaction. The availability of each Payment Method depends on a number of factors, including but not limited to your location, the identification information you have provided to us, and limitations imposed by third party payment processors. You can view the current fee applicable to your location and payment method at our Fees page. Coinoco reserves the right to adjust its Conversion Fees and any applicable waivers at any time. We will always notify you of the Conversion Fee which applies to your transaction, both at the time of the transaction and in each receipt we issue to you.

3.4. Reversals; Cancellations. You cannot cancel, reverse, or change any transaction marked as complete or pending. If your payment is not successful or if your payment method has insufficient funds, you authorize Coinoco, in its sole discretion, to cancel the transaction. You are responsible for maintaining an adequate balance and/or sufficient credit limits in order to avoid overdraft, insufficient funds, or similar fees charged by your payment provider. Coinoco reserves the right to refuse to process, or to cancel or reverse, any purchases or sales of Digital Currency in its sole discretion, even after funds have been debited from your account(s), if Coinoco suspects the transaction involves (or has a high risk of involvement in) money laundering, terrorist financing, fraud, or any other type of financial crime; in response to a subpoena, court order, or other government order; if Coinoco reasonably suspects that the transaction is erroneous. In such instances, Coinoco will reverse the transaction and we are under no obligation to allow you to reinstate a purchase or sale order at the same price or on the same terms as the cancelled transaction.

4. General Use, Prohibited Use, and Termination.

4.1. Limited License. We grant you a limited, nonexclusive, nontransferable license, subject to the terms of this Agreement, to access and use the Coinoco Site, and related content, materials, information (collectively, the "Content") solely for approved purposes as permitted by Coinoco from time to time. Any other use of the Coinoco Site or Content is expressly prohibited and all other right, title, and interest in the Coinoco Site or Content is exclusively the property of Coinoco and its licensors. You agree you will not copy, transmit, distribute, sell, license, reverse engineer, modify, publish, or participate in the transfer or sale of, create derivative works from, or in any other way exploit any of the Content, in whole or in part. "coinoco.me", "Coinoco" and all logos related to the Coinoco Services or displayed on the Coinoco Site are either trademarks or registered marks of Coinoco Spain or its licensors. You may not copy, imitate or use them without Coinoco's prior written consent.

4.2. Website Accuracy. Although we intend to provide accurate and timely information on the Coinoco Site, the Coinoco Site (including, without limitation, the Content) may not always be entirely accurate, complete or current and may also include technical inaccuracies or typographical errors. In an effort to continue to provide you with as complete and accurate information as possible, information may be changed or updated from time to time without notice, including without limitation information regarding our policies, products and services. Accordingly, you should verify all information before relying on it, and all decisions based on information contained on the Coinoco Site are your sole responsibility and we shall have no liability for such decisions. Links to third-party materials (including without limitation websites) may be provided as a convenience but are not controlled by us. You acknowledge and agree that we are not responsible for any aspect of the information, content, or services contained in any third-party materials or on any third party sites accessible or linked to the Coinoco Site.

4.3. Third-Party Applications. If, to the extent permitted by Coinoco from time to time, you grant express permission to a third party to access or connect to your Coinoco Account, either through the third party's product or service or through the Coinoco Site, you acknowledge that granting permission to a third party to take specific actions on your behalf does not relieve you of any of your responsibilities under this Agreement. You are fully responsible for all acts or omissions of any third party with access to your Coinoco Account. Further, you acknowledge and agree that you will not hold Coinoco responsible for, and will indemnify Coinoco from, any liability arising out of or related to any act or omission of any third party with access to your Coinoco Account.

4.4. Prohibited Use. We reserve the right at all times to monitor, review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, sanctions programs, legal process or governmental request. We reserve the right to cancel and/or suspend your Coinoco Account and/or block transactions immediately and without notice if we determine, in our sole discretion, that your Account is associated with a Prohibited Use.

4.5. Transactions Limits. The use of all Coinoco Services is subject to a limit on the amount of volume, stated in Fiat Currency terms, you may transact or transfer in a given period (e.g., daily). Coinoco reserves the right to change applicable limits as we deem necessary in our sole discretion. If you wish to raise your limits beyond the posted amounts, you may submit a request. We may require you to submit additional information about yourself or your business, provide records, and arrange for meetings with Coinoco staff (such process, "Enhanced Due Diligence"). Coinoco reserves the right to charge you costs and fees associated with Enhanced Due Diligence, provided that we notify you in advance of any such charges accruing. In our sole discretion, we may refuse to raise your limits or we may lower your limits at a subsequent time even if you have completed Enhanced Due Diligence.

4.6. Suspension, Termination, and Cancellation.

Coinoco may:

(a) suspend, restrict, or terminate your access to any or all of the Coinoco Services, and/or (b) deactivate or cancel your Coinoco Account if:

• We are so required by a facially valid subpoena, court order, or binding order of a government authority; or

• Use of your Coinoco Account is subject to any pending litigation, investigation, or government proceeding and/or we perceive a heightened risk of legal or regulatory non-compliance associated with your Account activity; or

• Our service partners are unable to support your use; or

• You take any action that Coinoco deems as circumventing Coinoco’s controls, including, but not limited to, opening multiple Coinoco Accounts or abusing promotions which Coinoco may offer from time to time.

If Coinoco suspends or closes your account, or terminates your use of Coinoco Services for any reason, we will provide you with notice of our actions unless a court order or other legal process prohibits Coinoco from providing you with such notice. You acknowledge that Coinoco’s decision to take certain actions, including limiting access to, suspending, or closing your account, may be based on confidential criteria that are essential to Coinoco’s risk management and security protocols. You agree that Coinoco is under no obligation to disclose the details of its risk management and security procedures to you.

4.7. Relationship of the Parties. Coinoco is an independent contractor for all purposes. Nothing in this Agreement shall be deemed or is intended to be deemed, nor shall it cause, you and Coinoco to be treated as partners, joint ventures, or otherwise as joint associates for profit, or either you or Coinoco to be treated as the agent of the other.

4.8. Privacy of Others; Marketing. If you receive information about another user through the Coinoco Services, you must keep the information confidential and only use it in connection with the Coinoco Services. You may not disclose or distribute a user's information to a third party or use the information except as reasonably necessary to effectuate a transaction and other functions reasonably incidental thereto such as support, reconciliation and accounting unless you receive the user's express consent to do so. You may not send unsolicited email to a user through the Coinoco Services.

4.9. Taxes. It is your sole responsibility to determine whether, and to what extent, any taxes apply to any transactions you conduct through the Coinoco Services, and to withhold, collect, report and remit the correct amounts of taxes to the appropriate tax authorities. Your transaction history is available through your Coinoco Account, on the Orders Section.

5. Customer Feedback, Queries, Complaints, and Dispute Resolution

5.1. Contact Coinoco. If you have any feedback, questions, or complaints, contact us via our Customer Support webpage at https://coinoco.me/help When you contact us please provide us with your name, address, and any other information we may need to identify you and the transaction on which you have feedback, questions, or complaints.

5.2. Complaints. In the event of a complaint, please set out the cause of your complaint, how you would like us to resolve the complaint and any other information you believe to be relevant. We will acknowledge your complaint within 24/48 hours of its receipt if you contact us via our contact page. A Customer Complaints officer ("Officer") will consider your complaint. The Officer will consider your complaint without prejudice based on the information you have provided and any information provided by Coinoco. Within four weeks of our receipt of your complaint the Officer will address your complaint by sending you an e-mail ("Resolution Notice") in which the Officer will: (i) offer to resolve your complaint in the way your requested; (ii) make a determination rejecting your complaint and set out the reasons for the rejection; or (iii) offer to resolve your complaint with an alternative solution. Upon receipt of the Resolution Notice, you will have 20 business days to accept or reject the offer or determination, which you must do by following the instructions set out in the Resolution Notice. Failure to respond to a Resolution Notice will be deemed to be a withdrawal of the complaint and an acceptance that we have no liability to you regarding the subject matter of the complaint. If you are late in responding to the Resolution Notice, Coinoco may treat your response as if it has been submitted on time.

5.3. Appeals. In the event that you reject an offer or determination ("Rejection"), please set out the reasons for the Rejection and include any additional information that you believe is pertinent to your complaint. Any Rejection will be treated as an application to appeal the offer or determination set out in the Resolution Notice. Our Customer Appeals committee ("Appeals Committee") will impartially consider your complaint (including any additional information provided). We will acknowledge your Rejection within 24 hours of its receipt if you contact us in the prescribed electronic way, and within ten business days if you contact us in any other prescribed way. Within four weeks of our receipt of the Rejection the Appeals Committee will address your complaint by sending you an e-mail ("Final Notice") in which the Appeals Committee will: (i) uphold the Resolution Notice; or (ii) reject the Resolution Notice. Notwithstanding its decision regarding the Resolution Notice, the Appeals Committee may also make a new offer to resolve the complaint. Upon receipt of the Final Notice, you will have 20 business days to accept or reject the offer or determination, which you must do by following the instructions set out in the Final Notice. Coinoco may extend the deadline for you to accept the offer. Failure to respond to a Final Notice will be deemed to be a withdrawal of the complaint and an acceptance that we have no liability to you regarding the subject matter of the complaint. For consumers only: if you fail to respond to a Final Notice and file a claim in a competent court, your failure may be used as evidence of your unwillingness to settle the issue and/or the vexatious nature of the complaint.

5.4. Offers. Any offer made under this Section 7 will only become binding on Coinoco if you accept the offer by following the instructions provided by Coinoco within the stated timeframe. Any offer under this Section 6 will not constitute any admission by Coinoco of any wrongdoing or liability regarding the subject matter of the complaint. Any acceptance of an offer by you will constitute an acceptance that the complaint is resolved and an undertaking that you will not file a claim in any competent court against Coinoco regarding the subject matter of the complaint.

5.5. Claims. This provision only applies to consumers. You agree to use the complaints procedure of this Section 6 before filing any claim in a competent court. Failure to comply with this provision may be used as evidence of your unwillingness to settle the issue and/or the vexatious nature of the complaint.

6. General Provisions.

6.1. Computer Viruses. We shall not bear any liability, whatsoever, for any damage or interruptions caused by any computer viruses, spyware, scareware, Trojan horses, worms or other malware that may affect your computer or other equipment, or any phishing, spoofing or other attack. We advise the regular use of a reputable and readily available virus screening and prevention software. You should also be aware that SMS and email services are vulnerable to spoofing and phishing attacks and should use care in reviewing messages purporting to originate from Coinoco. Always log into your Coinoco Account through the Coinoco Site to review any transactions or required actions if you have any uncertainty regarding the authenticity of any communication or notice.

6.2. Release of Coinoco; Indemnification. If you have a dispute with one or more users of the Coinoco services, you release Coinoco, its affiliates and service providers, and each of their respective officers, directors, agents, joint venturers, employees and representatives from any and all claims, demands and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such disputes. You agree to indemnify and hold Coinoco, its affiliates and Service Providers, and each of its or their respective officers, directors, agents, joint venturers, employees and representatives, harmless from any claim or demand (including attorneys' fees and any fines, fees or penalties imposed by any regulatory authority) arising out of or related to your breach of this Agreement or your violation of any law, rule or regulation, or the rights of any third party.

6.3. Limitation of Liability. IN NO EVENT SHALL COINOCO, ITS AFFILIATES AND SERVICE PROVIDERS, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, JOINT VENTURERS, EMPLOYEES OR REPRESENTATIVES, BE LIABLE FOR ANY LOST PROFITS OR ANY SPECIAL, INCIDENTAL, INDIRECT, INTANGIBLE, OR CONSEQUENTIAL DAMAGES, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH AUTHORIZED OR UNAUTHORIZED USE OF THE COINOCO SITE OR THE COINOCO SERVICES, OR THIS AGREEMENT, EVEN IF AN AUTHORIZED REPRESENTATIVE OF COINOCO HAS BEEN ADVISED OF OR KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. THIS MEANS, BY WAY OF EXAMPLE ONLY (AND WITHOUT LIMITING THE SCOPE OF THE PRECEDING SENTENCE), THAT IF YOU CLAIM THAT COINOCO FAILED TO PROCESS A BUY OR SELL TRANSACTION PROPERLY, YOUR DAMAGES ARE LIMITED TO NO MORE THAN THE VALUE OF THE SUPPORTED DIGITAL CURRENCY AT ISSUE IN THE TRANSACTION, AND THAT YOU MAY NOT RECOVER FOR LOST PROFITS, LOST BUSINESS OPPORTUNITES, OR OTHER TYPES OF SPECIAL, INCIDENTIAL, INDIRECT, INTANGIBLE, OR CONSEQUENTIAL DAMAGES IN EXCESS OF THE VALUE OF THE SUPPORTED DIGITAL CURRENCY AT ISSUE IN THE TRANSACTION.SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THE COINOCO SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COINOCO SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR NON-INFRINGEMENT. COINOCO DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT ACCESS TO THE SITE, ANY PART OF THE COINOCO SERVICES, OR ANY OF THE MATERIALS CONTAINED THEREIN, WILL BE CONTINUOUS, UNINTERRUPTED, TIMELY, OR ERROR-FREE. Coinoco makes no representations about the accuracy or completeness of historical Digital Currency price data available on the Site. Coinoco will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards, and check issuances are processed in a timely manner but Coinoco makes no representations or warranties regarding the amount of time needed to complete processing which is dependent upon many factors outside of our control.

6.4. Entire Agreement. This Agreement, the Privacy Policy and Appendices incorporated by reference herein comprise the entire understanding and agreement between you and Coinoco as to the subject matter hereof, and supersedes any and all prior discussions, agreements and understandings of any kind (including without limitation any prior versions of this Agreement), and every nature between and among you and Coinoco. Section headings in this Agreement are for convenience only, and shall not govern the meaning or interpretation of any provision of this Agreement.

6.5. Assignment. You may not assign any rights and/or licenses granted under this Agreement. We reserve the right to assign our rights without restriction, including without limitation to any Coinoco affiliates or subsidiaries, or to any successor in interest of any business associated with the Coinoco Services. Any attempted transfer or assignment in violation hereof shall be null and void. Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties, their successors and permitted assigns.

6.6. Severability. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law or regulation or any governmental agency, local, state, or federal, such provision will be changed and interpreted to accomplish the objectives of the provision to the greatest extent possible under any applicable law and the validity or enforceability of any other provision of this Agreement shall not be affected.

6.7. Change of Control. In the event that Coinoco is acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control.

6.8. Survival. All provisions of this Agreement which by their nature extend beyond the expiration or termination of this Agreement, including, without limitation, sections pertaining to suspension or termination, Coinoco Account cancellation, debts owed to Coinoco, general use of the Coinoco Site, disputes with Coinoco, and general provisions, shall survive the termination or expiration of this Agreement.

6.9. Governing Law. This Agreement will be governed by Spain’s law and the non-exclusive jurisdiction of the Spain’s courts.

6.10. Force Majeure. We shall not be liable for delays, failure in performance or interruption of service which result directly or indirectly from any cause or condition beyond our reasonable control, including but not limited to, any delay or failure due to any act of God, act of civil or military authorities, act of terrorists, civil disturbance, war, strike or other labor dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophe or any other occurrence which is beyond our reasonable control and shall not affect the validity and enforceability of any remaining provisions.

6.11. English Language Controls. Notwithstanding any other provision of this Agreement, any translation of this Agreement is provided for your convenience. The meanings of terms, conditions and representations herein are subject to definitions and interpretations in the English language. Any translation provided may not accurately represent the information in the original English.