Updated the 20th of August, 2019
When you use Coinoco Services, we collect information sent to us through your computer, mobile phone, or other access device. This information may include your IP address, device information including, but not limited to, identifier, device name and type, operating system, location, mobile network information, and standard web log information, such as your browser type, traffic to and from our site, and the pages you accessed on our website. Coinoco does not intentionally collect information from or about any individual who is under 13 years old.
If you create an account or use Coinoco Services, we, or our affiliates vendors acting on our behalf may collect the following types of information:
• Contact information - your name, address, phone, email, Skype ID, and other similar information.
When you use Coinoco Services, we collect information about your transactions and/or your other activities on our website and we may continuously collect information about your computer, mobile device, or other access device for fraud prevention purposes, to monitor for possible breach of your Coinoco Account, and to identify any malicious software or other activity that may harm Coinoco or its users.
Finally, we may collect additional information you may disclose to our customer support team.
When you access our website or Coinoco Services, we or companies we work with may place small data files called cookies or pixel tags on your computer or other device. We use these technologies to:
• Recognize you as a Coinoco customer;
• Customize Coinoco Services, content, and advertising;
• Measure promotional effectiveness; and
• Collect information about your computer or other access device to mitigate risk, help prevent fraud, and promote trust and safety.
We use both session and persistent cookies when you access our website or content. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them or they expire.
We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser or browser add-on permits, but doing so may interfere with your use of Coinoco Services. The help section of most browsers or browser add-ons provides instructions on blocking, deleting, or disabling cookies.
We store and process your personal and transactional information, including certain payment information, where Coinoco facilities or our service providers are located, including in Spain, and we protect it by maintaining physical, electronic, and procedural safeguards in compliance with applicable laws. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities. Full credit card data is securely transferred and hosted off-site by a payment vendor in compliance with Payment Card Industry Data Security Standards (PCI DSS). This information is not accessible to Coinoco staff.
We store our customers' personal information securely throughout the life of the customer's Coinoco Account. Coinoco will retain your personal information for a minimum of five years or as necessary to comply with our legal obligations or to resolve disputes.
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:
• Provide Coinoco Services and customer support you request;
• Process transactions and send notices about your transactions;
• Resolve disputes, collect fees, and troubleshoot problems;
• Prevent and investigate potentially prohibited or illegal activities, and/or violations of our posted user terms;
• Customize, measure, and improve Coinoco Services and the content and layout of our website and applications;
• Deliver targeted marketing, service update notices, and promotional offers based on your communication preferences; and
• Verify your identity by comparing your personal information against third-party databases.
We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission.
We will never sell or rent your personal information to third parties.
Any communications we send to you will either be related to your account or will be related to Coinoco services or products. In the event Coinoco sends any communication to you which is not related specifically to your account, Coinoco will provide you with an "unsubscribe" mechanism through which you may opt out of receiving other similar messages in the future.
If you have questions or concerns regarding this policy, or if you have a complaint, you should first contact us on our contact page.